ReplyMind FAQ — Your Questions Answered
Everything you need to know about ReplyMind, AI replies, and how we handle your data.
We use Meta's official OAuth flow. One click connects all your Facebook Pages and their linked Instagram Business accounts simultaneously. We never store your password — only the access token Meta gives us.
ReplyMind uses Anthropic's Claude, one of the most sophisticated AI models available. You train it with your business name, tone, opening hours, and custom instructions — so replies match your brand voice exactly.
When confidence falls below your set threshold, the conversation is automatically escalated and flagged for manual review. You always stay in control.
Yes — your full inbox is visible in the dashboard. Read every message, see which were AI-handled, view the reply, and jump in manually any time.
ReplyMind AI works out of the box — zero setup. The n8n webhook is for advanced users who want custom logic, external APIs, or different AI models. Both auto-reply to your customers.
Absolutely. No contracts. Cancel from your settings page at any time — you keep access until the end of your billing period.
ReplyMind works with Instagram Business and Creator accounts connected to a Facebook Page — this is a requirement of Meta's Instagram Messaging API. Personal Instagram accounts cannot receive automated DM replies through the official API. Switching to a Business or Creator account is free and takes under 2 minutes in the Instagram app.
No. ReplyMind uses Meta's official Instagram Messaging API — the same infrastructure that powers tools like Hootsuite and Meta Business Suite. It does not use browser automation, bots, or unofficial methods that violate Meta's Terms of Service. API-connected tools are explicitly permitted by Meta.
ReplyMind typically replies within 1–3 seconds of receiving an incoming DM. The message arrives via Meta's webhook, passes through Claude for reply generation, and is sent back through the Messaging API — the full cycle completes in under 2 seconds on average.
ReplyMind sends replies automatically without a pre-approval step — that's what makes it instant. All replies are visible in your inbox dashboard so you can review them at any time. You can jump into any conversation manually, and escalated messages are held for your review before any AI reply is sent.
The Free plan includes 1 connected page and 100 AI replies per month — enough to test whether AI DM automation works for your business. Paid plans increase connected pages and monthly reply limits. The Pro plan adds unlimited replies and a custom webhook integration. All plans include the same core inbox dashboard and analytics.
Facebook awards the 'Very Responsive to Messages' badge to pages that reply to 90% of messages within 15 minutes over a 28-day rolling window. ReplyMind replies within 1–3 seconds of every incoming message, 24/7 — making it straightforward to maintain the 90% threshold even with high message volume or outside business hours.
More about how ReplyMind works
ReplyMind connects to your Facebook Pages and Instagram Business accounts through Meta's official API — the same infrastructure that powers tools like Hootsuite, Sprout Social, and Meta Business Suite. This means the connection is secure, your credentials are never stored, and the integration stays active without manual re-authentication.
When a customer sends you a DM, ReplyMind receives it through the Messenger API webhook, passes the message content and your business context to Anthropic's Claude model, and sends the generated reply back through the same API within seconds. The entire cycle typically completes in under two seconds from the moment the customer sends their message.
The escalation system works by measuring the AI's confidence in its response. If the generated reply scores below your configured threshold — or if the message topic falls outside your defined business context — the reply is not sent. Instead, the conversation is flagged in your inbox for manual review. This prevents bad AI responses from reaching customers while still handling the majority of messages automatically.
Data handling is minimal by design. ReplyMind stores the message content long enough to generate a reply, then retains conversation metadata (not full message text) for analytics. Your business context is stored encrypted and used only to generate replies for your connected accounts. No data is sold or shared with third parties.
If you have a question not covered here, the fastest way to get an answer is through the in-app chat or by emailing support. Most questions are answered within one business day — and commonly asked questions are added to this FAQ regularly.
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