Privacy Policy

When you use ReplyMind, we collect the following information:

• Account information — your name, email address, and encrypted password
• Business profile — business name, description, opening hours, and contact details you provide
• Facebook & Instagram data — page access tokens, page names, and incoming messages from your connected pages
• Conversation data — messages received from your customers and AI-generated replies
• Usage data — how you interact with our dashboard and features

We use the information we collect to:

• Provide and operate the ReplyMind service
• Generate AI replies to your customers' messages using your business context
• Display your conversations and analytics in the dashboard
• Send important service notifications and updates
• Improve our AI models and service quality
• Ensure the security and integrity of our platform

ReplyMind integrates with the Meta Platform to access your Facebook Pages and Instagram Business accounts. By connecting your accounts, you authorize us to:

• Read incoming messages sent to your Facebook Page and Instagram account
• Send replies on your behalf through your connected pages
• Access your page name, follower count, and basic page information

We store page access tokens securely in our database and use them solely to operate the messaging features. We do not sell or share your Meta data with third parties. We comply with the Meta Platform Policy and Meta Terms of Service.

To generate replies, customer messages along with your business profile context are sent to AI providers (Anthropic Claude or OpenAI). These providers process the data to generate a response. By using ReplyMind, you consent to this processing. We do not use your customer messages to train our own AI models.

Your data is stored in secure PostgreSQL databases hosted on Supabase. We implement industry-standard security measures including:

• Encrypted passwords using bcrypt hashing
• JWT-based authentication with short-lived tokens
• HTTPS encryption for all data in transit
• Access tokens stored securely and never exposed publicly

We retain your data for as long as your account is active. If you delete your account, we will permanently delete all your data including conversations, business profile, and connected accounts within 30 days.

We do not sell your personal data. We only share data with:

• AI providers (Anthropic, OpenAI) — to generate replies
• Meta — to send/receive messages via their API
• Infrastructure providers (Supabase, Render, Vercel) — to host and operate the service

You have the right to:

• Access all data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Disconnect your Facebook or Instagram accounts at any time
• Export your conversation history

ReplyMind uses cookies and local storage solely for authentication purposes (storing your login session). We do not use tracking or advertising cookies.

ReplyMind is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the dashboard. Your continued use of ReplyMind after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@replymind.online
• Website: www.replymind.online