How to Set Up AI DM Automation
No technical knowledge required. Connect your pages, add your business context, and ReplyMind's AI handles every incoming DM automatically.
1
Connect your pages
Link Facebook & Instagram in one click via Meta OAuth. ReplyMind uses Meta's official Messaging API — no browser bots, no password sharing, zero risk to your account.
2
Add your business info
Fill in your name, hours, tone, services, and custom AI instructions. The more context you provide, the more accurate and on-brand every reply becomes — most businesses are fully set up in under 10 minutes.
3
Enable AI replies
Choose ReplyMind AI (powered by Claude) or your own n8n webhook. Toggle on and the AI starts handling every incoming DM immediately — no warm-up period, no manual approval required.
4
Go live — done
Customers get instant, accurate replies 24/7, even while you sleep. Log in any time to review conversations, check analytics, adjust your AI instructions, or jump in manually on any conversation.
12,840
Messages handled by AI every month
87%
Conversations fully auto-replied
2s
Average reply time — vs. hours manually
340+
Businesses running on ReplyMind
Why setup takes minutes, not days
Most business automation tools require technical setup: API keys, webhook configuration, flow builders, developer access. ReplyMind was built specifically to avoid all of that. The entire setup is conversational — you connect your accounts through a standard Meta OAuth screen (the same process you use to log into any app with Facebook), then describe your business in plain language.
The business context step is what makes the AI useful rather than generic. When you tell ReplyMind your opening hours, the services you offer, your pricing structure, and your preferred tone, it uses that information in every single reply it generates. A customer who asks "are you open on Sundays?" gets an accurate answer based on what you wrote — not a placeholder or a redirect to your website.
Once AI replies are enabled, ReplyMind begins monitoring your connected pages immediately. Every incoming DM triggers the AI, which reads the message, references your business context, and generates a reply within two seconds. The reply is sent automatically on your behalf — the customer receives it as a regular message, with no indication that it was AI-generated.
Messages where the AI has low confidence — complex complaints, sensitive issues, or anything outside the context you provided — are flagged and held for manual review rather than sent automatically. This smart escalation means you stay in control without needing to monitor every message yourself.
The analytics dashboard updates in real time as replies are sent and escalations are flagged. You can see your AI handle rate, average response time, and which messages triggered manual review — giving you the data to refine your business context over time and progressively reduce escalations.
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