AI DM Automation for Marketing Agencies.
Scale without headcount.
ReplyMind lets your agency manage Instagram and Facebook DMs for multiple clients automatically — each with their own brand voice, configured in minutes, running 24/7.
85%
of DMs handled without human input
< 2s
average AI response time
5×
pages per Pro account
24/7
coverage across all client accounts
DM management is breaking your margins
DM management doesn't scale
As you onboard more clients, social inbox management becomes a full-time job. One community manager can't keep up.
Hiring is expensive
Adding headcount for DM support costs $3,000–$5,000/mo per person. That margin evaporates your client retainer.
Repetitive work eats creative time
Your team spends hours answering the same questions instead of running campaigns, building funnels, and growing accounts.
Slow response hurts client results
When a client's DMs go unanswered for hours, their engagement rate drops and leads fall through. It reflects on your agency.
Everything you need to run client inboxes
Manage multiple clients, maintain brand voice separation, and report results — all from one dashboard.
One account, multiple clients
Connect up to 5 Facebook Pages and Instagram accounts on Pro. Each client gets their own AI context, tone, and configuration.
Per-client brand voice
Configure Claude AI separately for each client — different tone, different FAQs, different escalation rules. Full isolation.
24/7 coverage, no overtime
ReplyMind handles after-hours DMs for all clients automatically. Your team comes in Monday to strategy work, not inbox catch-up.
Smart escalation per client
Sensitive or complex messages are flagged for the right team member. You control escalation thresholds per account.
Client-level reporting
Show clients their AI handle rate, response times, and message volume. Data-backed reporting that justifies your retainer.
Custom webhook for power clients
Pro clients can connect their own n8n webhook for fully custom AI logic. White-label options available on Enterprise.
How agencies use ReplyMind to scale client inbox management
Managing social DMs for multiple clients is one of the most time-consuming and least scalable parts of running a marketing agency. You need to respond in each client's brand voice, know their specific offers and policies, and be available around the clock — even though each individual client's DM volume might not justify a dedicated person.
ReplyMind solves this by letting you create a separate AI configuration for each client account. Connect the client's Facebook Page and Instagram account, write their business context (hours, services, tone, key FAQs), and the AI handles every DM in that client's voice from that point forward. You can manage ten clients with the same setup time it previously took for one.
The brand voice separation is genuine. Because the AI is trained on each client's specific context separately, a restaurant client's replies won't bleed into a boutique clothing client's. Each AI instance only knows what you told it about that specific business. This is a fundamental difference from shared chatbot templates, where a generic tone has to serve everyone.
For reporting, ReplyMind's analytics dashboard gives you AI handle rate, average response time, and escalation counts per connected account. These are concrete metrics you can include in monthly client reports — showing that social response time has improved, and demonstrating the ROI of automation as part of your retainer.
Agencies on the Pro plan get unlimited replies across all connected accounts — one flat fee regardless of how many DMs your clients collectively receive. As you add more clients, the cost stays fixed while the capacity scales. That's the margin expansion that makes social inbox management profitable for an agency instead of a breakeven service.
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